Privacy policy

Privacy Policy — Phonio
Last updated: February 15, 2026

At Phonio Technologies Inc. ("Phonio", "we", "us", "our"), we take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you use https://phonio.ca (the "Site") and our services.

By using the Site or our services, you acknowledge having read this Policy.

1. Contact Information

Phonio Technologies Inc.
1055A boulevard Raymond, Quebec (QC) G1B 2R5, Canada
Phone: 581-991-6396
Email: contact@phonio.ca

2. Person Responsible for the Protection of Personal Information

The person responsible for the protection of personal information at Phonio is:

Privacy Officer
Phonio Technologies Inc.
contact@phonio.ca
581-991-6396

For any questions, requests for access, rectification, or privacy-related complaints, you can contact us at this address.

3. Information We May Collect

Depending on your use of the Site, we may collect:

  • your contact information, such as your name, email, phone number, and billing or shipping addresses;

  • information related to your orders, payments, deliveries, returns, warranties, and communications with our customer service;

  • certain technical and navigation information, such as your IP address, device, browser, pages viewed, and certain interactions on the Site;

  • when necessary, information related to a product or device, such as a serial number, IMEI, or similar identifier, notably for fraud prevention, return management, and warranty;

  • photos, videos, or documents that you choose to send us in the context of a support, return, or warranty request.

Payments are processed by third-party providers. We generally do not store the full number of your payment card.

4. Sources of Collection

We collect personal information:

  • directly from you, when you place an order, fill out a form, create an account, or communicate with us;

  • automatically during your navigation on the Site, notably through cookies, server logs, or similar technologies;

  • from certain suppliers and partners necessary for operating the shop, such as payment, shipping, analysis, support, or connected application providers.

5. Use of Your Information

We use your personal information notably to:

  • process your orders, payments, deliveries, returns, and warranties;

  • communicate with you about your purchases, requests, or service files;

  • ensure the proper functioning, security, and improvement of the Site;

  • prevent fraud, detect abuse, and protect our rights;

  • comply with our legal, tax, accounting, and regulatory obligations;

  • send you marketing communications, if you have consented where required.

Certain information is necessary to provide our services. Without it, we may be unable to process an order or offer certain services.

6. Cookies, Analytics, and Advertising

The Site may use cookies and similar technologies to:

  • enable the essential functioning of the Site, cart, and checkout;

  • remember certain preferences;

  • analyze Site usage;

  • measure advertising performance or conduct remarketing, when these features are enabled.

When required, non-essential technologies are used according to applicable consent choices. You can also manage certain parameters from your browser or, when available, through the cookie banner or preference center.

7. Disclosure to Third Parties

We do not sell your personal information.

We may disclose certain personal information only when necessary, notably to:

  • Shopify and technological providers supporting the operation of our shop;

  • our payment providers;

  • our carriers and logistics partners;

  • our support, analysis, security, fraud prevention, or connected application providers;

  • any authority or person when required or permitted by law.

When we use third parties, we seek to limit communication to the information necessary for their functions.

8. Hosting and Transfers

Certain personal information may be hosted or processed outside Quebec or Canada by our technological providers or service partners. When required, we implement reasonable measures and appropriate contractual protections.

9. Security

We implement reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, unauthorized access, misuse, or unauthorized communication.

Despite our efforts, no system offers absolute security.

10. Retention

We retain your personal information as long as necessary for the purposes described in this Policy and to comply with our legal obligations.

For example, certain information related to orders, billing, customer service, warranties, or accounting and tax obligations may be retained during the period required by law or for a reasonable duration related to our activities.

Upon expiration of the applicable timeframes, the information is destroyed, anonymized, or securely archived, depending on the case.

11. Your Rights

Depending on applicable laws, you may request:

  • access to your personal information;

  • rectification of inaccurate information;

  • withdrawal of your consent, where applicable;

  • deletion or anonymization in certain cases;

  • portability of certain digitized personal information, where this right applies;

  • processing of a complaint regarding the protection of your personal information.

To exercise your rights, email us at contact@phonio.ca. We may request reasonable identity verification before responding.

12. Privacy Incidents

In the event of a privacy incident involving your personal information, we will take required reasonable measures to limit risks, correct the situation, document the event, and provide necessary notices where law requires.

13. Minors

The Site is not intended for the voluntary collection of personal information from minors, subject to situations permitted by law.

14. Links to Third-Party Sites

The Site may contain links to third-party sites or services. We are not responsible for their privacy practices. We invite you to consult their own policies.

15. Modifications

We may modify this Privacy Policy at any time. The last updated date appears at the top of the page. Any updated version takes effect upon publication on the Site, unless otherwise indicated.

16. Contact Us

For any questions relative to this Policy or to the protection of your personal information, please contact:

Phonio Technologies Inc.
1055A boulevard Raymond, Quebec (QC) G1B 2R5, Canada
Email: contact@phonio.ca
Phone: 581-991-6396

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