Choose your device, select the capacity, color, and condition (if applicable), then add it to your cart and complete the payment at checkout. You will receive a confirmation email shortly after your purchase.

We accept the payment methods displayed at checkout (e.g., credit cards and payment options provided by Shopify / Shop Pay, depending on availability).

Yes. All payments are processed through secure payment providers. Phonio does not store your full credit card information.

If your order hasn't been delivered yet, please contact us immediately at contact@phonio.ca. Cancellation may be possible depending on the processing stage and applicable laws.

We provide free express delivery on all orders throughout Canada.
Average delivery times are 1 to 3 business days after delivery (please allow 3 to 5 days for certain remote areas).

We deliver to Canada.

Delivery times vary depending on the destination, the carrier, and the time of year (e.g., holidays, weather). The delivery times displayed at checkout are estimates.

As soon as your order is dispatched, you will receive a delivery tracking email (if a tracking number is available).

First, please check around your delivery address (mailbox, concierge, neighbor). Then, contact us at contact@phonio.ca with your order number. We will guide you through the next steps with the delivery provider.

Contact us at contact@phonio.ca as soon as possible with photos of the packaging and the product, along with your order number.

A refurbished device is a pre-owned phone that has been inspected, tested, and reset before being sold. It may show minor cosmetic marks depending on the selected condition.

The "unlocked" status and compatibility are listed on the product page. If you have any questions, please contact us before purchasing at contact@phonio.ca.

We sell authentic devices. Certain parts may have been replaced during the refurbishment process (e.g., battery or screen), depending on the device's condition and our quality control standards.

Yes. All devices are factory reset before delivery. Upon arrival, you will need to complete the setup just like a brand-new device.

The box contents are listed on the product page. If an accessory is not mentioned, it is not included.

Photos are for illustrative purposes only. The actual appearance depends on the condition/grade and may vary slightly.

Unless otherwise stated, the battery is a consumable part, and performance may vary over time.

If specified on the product page, we can guarantee a minimum capacity. For applicable devices: 85% minimum capacity guaranteed at the time of delivery.

Contact us within 7 days of delivery at contact@phonio.ca with your order number. After verification, we will offer a solution (e.g., battery replacement, exchange, or refund, depending on the case).

You can request a return within 30 days of delivery, subject to the terms of our Return and Refund Policy.

A return may be refused if:

• The serial number/IMEI does not match;
• The device is locked by a personal account (iCloud / Google / Samsung);
• The device is damaged (drops, liquid damage, cracks, overheating);
• Unauthorized repairs or modifications have been performed;
• Included items or accessories are missing.

Yes, a 12-month commercial warranty may apply to refurbished devices (see our Return and Warranty Policy).

All applicable legal warranties also apply.

Email us at contact@phonio.ca with the following:

• Order number;
• Description of the issue;
• Photos/Video (if possible).

We may offer remote diagnostics and/or a physical inspection of the device.

• Change of mind: Delivery costs are the responsibility of the customer.
• Dead on Arrival (DOA) / Delivery error: Phonio covers the costs after verification.

Once the return is received and inspected, the refund is issued to the original payment method. Processing times may vary depending on your bank.

This is a security feature linked to the previous owner's account. A locked device cannot be activated or repurposed until the account has been completely removed.

Contact us immediately at contact@phonio.ca. Do not attempt to bypass the lock. We will guide you based on the specific situation.

eSIM compatibility depends on the specific model and your carrier. Please check the product page or contact us before your purchase to confirm.

5G availability depends on the device model, supported frequency bands, your carrier, and regional coverage.

These services depend on the operating system, your carrier, device configuration, and software updates. We offer basic troubleshooting assistance after your purchase.

We employ reasonable security measures and partner with trusted providers. Please review our Privacy Policy for full details and information regarding your rights.

Email: contact@phonio.ca
Phone: 581-991-6396

Mailing Address: 1055A Raymond Boulevard, Quebec, QC, G1B 2R5, Canada

At this time, Phonio operates exclusively online. We do not have a physical location open to the general public. In-person returns are permitted only with prior authorization.