The Warranty covers your device for 12 months from the date of delivery (based on the carrier's proof of delivery).

Subject to the exclusions, the Warranty covers functional defects attributable to a hardware problem or a defect occurring during normal use, for example:

• Device that no longer powers on or restarts abnormally;
• Screen or touch issues not caused by an impact;
• Speaker, microphone, camera, button, Wi-Fi/Bluetooth, or charging issues (provided there is no external or liquid damage).

The Warranty does not cover:

• Accidental damage (drops, impacts, cracks, bending), cosmetic damage, and normal wear and tear;
• Damage caused by liquids, moisture, corrosion, or excessive heat;
• Misuse, negligence, unauthorized modifications, or improper use;
• Repairs or labor performed by an unauthorized third party, or the use of unauthorized parts;
• Software issues, third-party applications, account locks, viruses, or data loss;
• Accessories (unless otherwise stated) and consumables (e.g., battery performance degradation related to normal wear).

• The device must be the exact unit sold (IMEI/serial number will be verified).
• The customer must disable all Activation Locks (iCloud, Google, or MDM) before sending the device in for service.
• We reserve the right to request photos or videos and perform diagnostic testing.

If the claim is accepted, Phonio may, at its discretion:

• Repair the device; or
• Replace it with an identical or equivalent refurbished device; or
• Issue a refund (full or partial) if repair or replacement is not possible within a reasonable timeframe.

For approved claims within Canada, we may provide a prepaid return shipping label. If a claim is denied (e.g., liquid/impact damage, locks not removed, non-compliant device), the customer may be responsible for all delivery costs.

This Commercial Warranty is in addition to and does not limit the warranties provided by law. In Quebec, legal warranties apply, notably regarding fitness for purpose, reasonable durability, and latent defects.

Email us at contact@phonio.ca including the following:

• Your order number;
• A description of the issue;
• Relevant photos or a short video;
• Troubleshooting steps you have already tried (e.g., restarting, software updates, etc.).