Delivery & Lead Times

At Phonio, delivery is free and express: you receive your order in 1 to 3 business days (depending on the address). Each package is prepared with care for a premium, fast, and stress-free experience.

Order processing

Your order is processed the next business day.

Orders placed during the weekend or a holiday are processed the following business day.

Order processing

Your order is processed the next business day.

Orders placed during the weekend or a holiday are processed the following business day.

Delivery times (Express)

After processing, delivery is estimated at: 1 to 3 business days (express delivery)

Remote areas: additional time may apply depending on the address and delivery network constraints.

Delivery times are estimates based on carrier standards. Delays may occur during high-volume periods (e.g., holidays) or in case of exceptional circumstances.

Delivery times (Express)

After processing, delivery is estimated at: 1 to 3 business days (express delivery)

Remote areas: additional time may apply depending on the address and delivery network constraints.

Delivery times are estimates based on carrier standards. Delays may occur during high-volume periods (e.g., holidays) or in case of exceptional circumstances.

Delivery zones

We deliver everywhere in Canada (provinces and territories).

In certain remote areas, transport may require additional time, even with express delivery.

Delivery zones

We deliver everywhere in Canada (provinces and territories).

In certain remote areas, transport may require additional time, even with express delivery.

Delivery fees

Free express delivery on all orders delivered in Canada.

Delivery fees

Free express delivery on all orders delivered in Canada.

Package tracking

As soon as it is delivered, you will receive an email with:

  • the delivery confirmation
  • a tracking number

    You can track your package at any time via the link provided.

Package tracking

As soon as it is delivered, you will receive an email with:

  • the delivery confirmation
  • a tracking number

    You can track your package at any time via the link provided.

Secure packaging

We pay special attention to protection during transport:

  • careful packaging
  • protection adapted to the product

    Goal: an impeccable reception, matching the Phonio experience.

Secure packaging

We pay special attention to protection during transport:

  • careful packaging
  • protection adapted to the product

    Goal: an impeccable reception, matching the Phonio experience.

Delivery address – changes

Please verify your address before finalizing the purchase.
If you need to modify it after ordering, contact us as soon as possible via the Contact page.

If the package has not been delivered, we will do our best to assist you.

Delivery address – changes

Please verify your address before finalizing the purchase.
If you need to modify it after ordering, contact us as soon as possible via the Contact page.

If the package has not been delivered, we will do our best to assist you.

Delivery problem (damaged package / error)

If your package arrives damaged or if an error is noted:

  1. Take photos (box + contents) as soon as you receive it
  2. Contact us via Contact, attaching the photos

    We will respond quickly with the instructions to follow.

Delivery problem (damaged package / error)

If your package arrives damaged or if an error is noted:

  1. Take photos (box + contents) as soon as you receive it
  2. Contact us via Contact, attaching the photos

    We will respond quickly with the instructions to follow.

FAQ – Delivery

Contact Phonio

Do you have a question?

Our customer service is available Monday to Friday from 9 AM to 7 PM.

Average response time: 2 hours