Your order is processed the next business day.

Orders placed during the weekend or a holiday are processed the following business day.

After processing, delivery is estimated at: 1 to 3 business days (express delivery)

Remote areas: additional time may apply depending on the address and delivery network constraints.

Delivery times are estimates based on carrier standards. Delays may occur during high-volume periods (e.g., holidays) or in case of exceptional circumstances.

We deliver everywhere in Canada (provinces and territories).

In certain remote areas, transport may require additional time, even with express delivery.

Free express delivery on all orders delivered in Canada.

As soon as it is delivered, you will receive an email with:

• the delivery confirmation
  
• a tracking number
  
  You can track your package at any time via the link provided.

We pay special attention to protection during transport:

• careful packaging
  
• protection adapted to the product
  
  Goal: an impeccable reception, matching the Phonio experience.

Please verify your address before finalizing the purchase.
If you need to modify it after ordering, contact us as soon as possible via the Contact page.

If the package has not been delivered, we will do our best to assist you.

If your package arrives damaged or if an error is noted:

1. Take photos (box + contents) as soon as you receive it
   
2. Contact us via Contact, attaching the photos
   
   We will respond quickly with the instructions to follow.